Water Distribution & Treatment

The Belleville Water Distribution system supplies water services to approximately 40,000 individuals throughout it's coverage area. Currently we are responsible for the distribution needs of approximately 12,000 Residential, 1,500 General and 6,000 Apartment Unit service connections within the City's urban area. In addition there are 400 Residential and 20 General service customers in Thurlow, as well as another 400 Residential and 20 General service customers south of the Bay of Quinte in Prince Edward County.

The water main system runs for approximately 210 kilometres and consists of Cast Iron, Ductile Iron, PVC, AC and HDPE piping. The distribution system includes Reservoirs at North Park Street (9.0 ML or 2 Million Gallons) and Pine Street (11.4 ML or 2.5 Million Gallons) plus an elevated storage tank at 40 Hillcrest Street with a 3.4 ML or 750,000 Gallon capacity.

The Distribution and Service section is responsible for a number of regular operation and maintenance programs throughout the system for Water Mains, Fire Hydrants, Isolation Valves, Leak Detection in addition to Meter Testing, Repair, Replacement and Installations.

To provide 24 Hour Emergency Response Belleville Water maintains an active on-call duty list. All staff are licensed as required by the Ministry of the Environment.  Staff are further responsible for providing inspection services for capital projects which include water main rehabilitation, water main replacement, system extensions and new subdivision construction. Underground locate services are also provided by our staff for the water plant and contractually for the underground electric plant on behalf of Veridian Connections.

The Distribution and Service section of Belleville Water is committed to implementing Continuous Improvement Initiatives and Best Management Practices to meet the ongoing challenges facing all water utilities with respect to the rapidly changing legislations and regulations that govern our activities

Water Distribution and Service - 131 Wallbridge cres, Belleville

Telephone 613-968-6481
Fax 613-966-1004

Water Treatment

Treatment Facility - 2 Sidney Street, Belleville    

Water, is there a more valuable resource in Canada? At Belleville Water, we don't believe there is. Clean, safe drinking water is essential to a healthy community. The Gerry O'Connor Water Treatment Plant in Belleville treats and the Belleville Water Distribution system delivers potable water to more than 40,000 residents and businesses everyday, through 210 kilometres of water mains. We also provide the water for fire fighting in the City of Belleville.

Emergency calls (such as a broken water main, house service or water meter) can be dealt with by calling 613-966-3657 twenty four hours a day.

Please direct all billing inquiries to Belleville Water at 31 Wallbridge Cres, Belleville   613-966-3657.

If you have a question about plant operations or water quality, please call our Water Treatment Plant at 613-966-3657 extension 2220.

If you have a question about the water distribution system in the City please contact the Water Distribution Department - Distribution Superintendent at 613-966-3657.

Belleville Water is a division of the Environmental & Operational Services Department for City of Belleville, their office is located at 75 Wallbridge Crescent, Belleville.

Belleville Water is a member of the Ontario Waterworks Association, a section of the American Waterworks Association.

Water Quality Analysis and Regulated Requirements

The Belleville Water Treatment Plant is classified as a Level 4 facility and the Distribution System is classified as a Level 3 system. All Water Treatment Plant and Distribution System Operators are licensed by the Ministry of the Environment.

The City of Belleville, as the owner and operator of the public water system for the City of Belleville, is required to prepare and post annual reports describing our waterworks operation and the quality of the drinking water we supply. These reports are submitted to the Ministry of the Environment and are also made available to the public. The public may view or request a copy of the Annual Report or the Summary Report. These are available at the City Hall information counter at 169 Front Street, the Belleville Water information counter at 31 Wallbridge cres and at the Gerry O'Connor Water Treatment Plant located at 2 Sidney Street, during normal business hours.

Ontario Regulation 170/03 came into effect on June 1, 2003, and has had revisions since that date. The City of Belleville will continue to follow the testing and monitoring program identified in Ontario Regulation 170 to ensure the drinking water meets the Ontario Drinking Water Quality Standards, so as to protect public health and safety.

Belleville Water complies with the Ministry of the Environment's Drinking Water Standards, objectives and guidelines for waterworks using a surface water source.

Water quality is monitored at each stage of the water treatment process, this data is used by our Ontario licensed Water Treatment plant operators to make the necessary process changes and adjustments. In house samples are collected and tested on site throughout the day by a licensed operator and with continuous on line analyzers, for physical and chemical parameters such as Chlorine residuals, pH, Turbidity, Fluoride, Aluminum and Temperature. Threshold number testing and Algae identification is also carried out in house, at the Water Treatment Plant.

Raw, treated and distribution samples from throughout the City are collected weekly and sent to Caduceon Laboratories in Kingston. These samples are analyzed for microbiological parameters, such as e-coli, total coliforms, and heterotrophic plate count. Caduceon Laboratories is a Ministry of the Environment accredited lab.

In addition to weekly microbiological testing, Belleville Water also has raw, treated and distribution waters analyzed for Organic and Inorganic parameters.

Description of Water Quality analysis Parameters

Microbiological parameters such as bacteria may come from sewage plants, livestock operation, septic systems and wildlife. Microbiological quality is the most important aspect of drinking water quality because of its association with dangerous water-borne diseases, which can strike quickly. See Annual Report Page 3 data table for Belleville analysis results.

Inorganic parameters such as salts and metals can be naturally occurring or a result of urban storm runoff, industrial or domestic wastewater discharge, mining or agriculture.  See Annual Report Schedule 23 data table for Belleville analysis results.

Organic parameters can be naturally occurring, but most organics of concern are synthetic. They originate from industrial discharges, urban storm runoff and other sources. Included in this group are pesticides that originate from both rural and urban areas. Some may originate from treatment of drinking water (for example, chlorination by-products such as Trihalomethanes). See Annual Report Schedule 24 data table for Belleville analysis results.

Belleville's Water Treatment

The Water Source

Belleville takes raw water from the Bay of Quinte, using two intake pipes which are approximately 500 metres south of the water treatment plant. We have a large supply of surface water, most of which has arrived in the Bay of Quinte from the Trent River. The water flows south in the Trent River, then eastward through the Bay of Quinte to Lake Ontario.

The Bay of Quinte is a relatively shallow body of water. The bay is easily turned over by daily winds, and which in turn, causes changes in raw water turbidity. The water temperature in the Bay of Quinte will range from 0.5 degrees in the winter, to 29 degrees in mid summer. As the water warms, plant life grows and algae blooms occur. Our licensed plant operators handle daily operational challenges with the constant change of these raw water parameters.

The Treatment Process

The raw water from the Bay of  Quinte flows in to the plant via two intake pipes, then through a coarse debris screen. Potassium Permanganate is added in the intakes seasonally to reduce taste and odours. Low lift pumps move this water to the pre-treatment facility rapid mixing chambers, where aluminum    sulphate is added, as a coagulant.

The water then flows through the three stage flocculation tanks to the dissolved air flotation system. The alum floc entering the dissolved air tankage, floats to the surface, bringing with it the majority of the raw water turbidity. This floated turbidity is comprised of dirt particulate, coliforms, viruses, bacteria and algae.

This floated turbidity remains in the dissolved air flotation tank, and the clear effluent water flows to filter influent area. We have twelve multi media gravity filters, containing thirty inches of Granular Activated Carbon. The filters will remove particulate from the water, to ensure the filtered water turbidity is less than 1.0 ntu, as required by law. In fact, Belleville's filtered water turbidity is typically 0.08 ntu. The Granular Activated Carbon filters are also designed to remove tastes and odours.

The filtered water effluent then enters the contact chamber, where chlorine is added in exactly the precise amount and given the required contact time, to provide the required level of disinfection as stated in the Procedure For Disinfection Of Drinking Water In Ontario. This is also required by law. Additional chlorine is added to maintain a required minimum free chlorine residual at all locations in the Belleville distribution system.

The water is now treated, and safe to drink. Prior to pumping this treated water to the City, fluoride is added to the water for the improved dental health of our residents.

The treated water is pumped to the City of Belleville, as well as to the Fenwood Rossmore distribution system in the County of Prince Edward. Belleville's Gerry O'Connor Water Treatment plant is capable of treating 72 Mega Litres of water each day.

Belleville Water has treated water storage facilities at the North Park Street Reservoir, the Pine Street Reservoir, the Water Treatment Plant Sidney Street Reservoir, and the Elevated Storage on John Street. The Adam Street Pump Station will increase pressure the northern section of the distribution system.

Terminology for interpreting Reports and Lab Data.

Maximum Acceptable Concentration. This is a health-related Ontario drinking water standard established for contaminants that have known or suspected adverse health effects when above a certain concentration. The length of time the MAC can be exceeded without injury to health will depend on the nature and concentration of the parameter.

Interim Maximum Acceptable Concentration. This is a health-related Ontario drinking water standard established for contaminants when there are insufficient toxicological data to establish a MAC with reasonable certainty, or when it is not practical to establish a MAC with reasonable certainty, or when it is not practical to establish a MAC at the desired level.

This is a substance that we sample and analyze for in the water.

Milligrams per litre. This is a measure of the concentration of a parameter in water, sometimes called parts per million (ppm).

micrograms per litre. This is a measure of the concentration of a parameter in water, and expressed in parts per billion (ppb).

AO (Aesthetic Objective)
AO's are established for parameters that may impair the taste, odour or colour of water or which may interfere with good water quality control practices. For certain parameters, both aesthetic objectives and health-related MACs have been derived.

OG (Operational Guidelines)
OG's are established for parameters that need to be controlled to ensure efficient and effective treatment and distribution of the water.

MDL (Method Detectable Limit)
Indicates that the parameter being sampled for is in a quantity that is less that the lowest possible detectable limit for the analysis method used

Telephone 613-968-6481
Fax 613-966-7188

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Water Financial Plan

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