City seeks feedback on right-of-way and entrance permit process

The City of Belleville is inviting residents, contractors, developers and utility companies to complete a short online survey as part of a review of its right-of-way and driveway access by-laws and related processes.

Anyone planning to work within the municipal right-of-way must obtain a permit, often referred to as a road occupancy or road cut permit. The City is now seeking feedback on user experience with the current permitting process, including requirements, communication and overall ease of use.

The survey takes approximately five to seven minutes to complete and will help identify opportunities to improve clarity, efficiency and customer service.

“Feedback from those who use these permits is essential as we work to make our processes clearer and more efficient,” says Joe Reid, Director of Transportation and Operations Services. “We encourage anyone who has experience with right-of-way or entrance permits to take a few minutes to share their input.”

Residents and industry partners are encouraged to complete the survey online at: https://www.surveymonkey.com/r/H6QRMP8

The survey will remain open until May 18.