Water and Sewer Services

From account set-up and billing to service updates and reporting issues, we offer helpful information and resources to support municipal water and sewer services.

Reporting Issues: If you are experiencing a water or sewer issue, please contact 613-967-3275 during office hours or 613-968-6482 for urgent after-hours water or sewer issues.

Account Set-Up and Changes

Make changes to your municipal water account when moving in, moving out, selling a property or updating your account information.

Water Billing and Payments

View your water and wastewater billing information online and choose from several payment options.

Water and Wastewater Rates

Learn how water and wastewater rates are set, household usage is tracked and where to find detailed rate information.

Water and Wastewater Credits and Rebates

Learn how to apply for water leak forgiveness, what qualifies for an adjustment and how to submit proof to reduce water and wastewater charges.

Stormwater Management

Learn how stormwater is collected and managed in the city.

Sanitary Sewer

Learn how to report sewer issues, prevent pipe blockages, what homeowners are responsible for and how the City’s sanitary sewer system safely carries wastewater to treatment.

Drinking Water

Learn about the City's bulk water fill stations and water treatment system.

Hydrant Flushing

Learn about annual hydrant flushing, including its purpose, schedule and what to expect during maintenance.

Service Connections

Learn how to apply for new water or sewer service, request extensions and manage connections to water and wastewater.