Water and Wastewater Credits and Rebates

The City of Belleville offers a number of programs to assist with water and wastewater costs.

Water Leak Forgiveness Adjustment Program

The Water Leak Forgiveness Adjustment Program supports residents with unusually high water bills caused by leaks on their property. If you have repaired a leak and meet the eligibility requirements, you may qualify for a one‑time adjustment to your water/wastewater charges.

Eligibility

To be eligible for the City’s accidental water leak adjustment:

• The customer must be a residential water customer
• The customers account must be in good standing.
• Customers will be limited to one forgiveness adjustment per lifetime of utilities account
• The customers premises must not have been vacant during the period when the adjustment was requested.
• Usage must exceed a threshold of greater than 50 cubic metres and be 200% above the average bi-monthly consumption for a similar previous calendar billing period (i.e. June of 2025 being comparable to average consumption from June of 2024 and June of 2023).
• The customer must make a reasonable effort to complete repairs for leak within 60 calendar days of notification from the City of Belleville of their increased water consumption:
  
  • Customer must retain any invoices and receipts for the repairs and submit copies to the City.
• Customers must apply for the water leak forgiveness within 90 calendar days of increased usage notice
• Customers must be able to explain cause of increased water consumption

Not all applications will qualify for an adjustment to their account. An adjustment will not be granted for the following reasons:

• Seasonal or discretionary use (i.e. filling a pool or spa, irrigation system, or other similar uses).
• A slowed meter
• Theft, vandalism, construction, or third-party damage
• “catch-up” bills (i.e. a bill reflecting actual consumption after a period of estimated billing).
• The property is a commercial, industrial, institutional, or income-generating rental property

Last, it should be noted that adjustments will apply to only volumetric charges (Fire and Service charges will be excluded).

Application Process

• Application can be submitted online or in-person at City Hall (169 Front St.)
• Provide proof of leak repair
  
  • Copy of the repair invoice (if repaired professionally)
  • Copy of the repair receipts (if repaired by owner/tenant/agent)
• Customer will be notified of successful application by email, and the credit will be applied to their next most recent utility bill

Persons with Disabilities Water and Wastewater Rebate

The Persons with Disabilities Water and Wastewater Rebate provides a $420 credit to eligible homeowners.

Eligibility

To be eligible for the Persons with Disabilities Water and Wastewater Rebate:

• Applicants must be in receipt of Ontario Disability Support Program (ODSP) Benefits.
• Applicants must solely own and occupy this property as their principal residence.

Other eligibility requirements may apply.

Application Process

• Applications must be made on a yearly basis. 
• Applications can be submitted online through the ODSP Tax Rebate Application or in person at City Hall (169 Front St.)