Belleville Transit offers an on-demand door-to-door service called the Mobility Bus. This alternative service option allows us to offer accessible public transportation for those who may face barriers to using our fixed-route transit system. Riders can schedule a trip, be picked up at their location, dropped off at their requested destination, and, if necessary, schedule a return trip. It is still a shared public transportation service, and trips are scheduled in a way that will accommodate as many booking requests as possible. You must apply and be eligible to use the Mobility Bus service.
Registering for Mobility Bus
You must be a registered Mobility Bus user and have a valid I.D. Card before booking a ride. There are several requirements to qualify; please contact us if you have questions or would like assistance with the application process. Please read this section carefully for information on how the service works and how to apply.
Eligibility |
You are eligible to use the Mobility Bus if you are a resident of Ward 1 of the City of Belleville, and are a person with a disability who experiences challenges in using our fixed route transit system. When determining eligibility, we consider barriers that affect an individual’s ability to use our fixed route transit system. These factors can include, but are not limited to:
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Submitting an application |
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Obtaining your mobility I.D. |
After your application is approved you will receive a Mobility Bus package in the mail that provides your Identification Card with an I.D. number and all the information you will need to book your rides. You must provide your I.D. number when booking rides, and you will need to provide your pass, ticket, mobile pay QR Code, or cash fare to the to the bus driver prior to each ride. |
Information changes |
Please keep us informed of any changes to your address, name, home, phone numbers, attendant requirements, and emergency contact information. Changes can be provided to Transit Dispatch by email or call 613-962-1925. |
Visitors |
If you are a person with a disability visiting the City of Belleville and experience challenges using our fixed-route transit system you may be eligible to use the Mobility Bus. You will be required to demonstrate you are registered with a similar transit service in a different community. Please contact us for more information by email or call 613-962-1925. |
Using Mobility Bus
Booking your ride |
Once you are registered for the service you can book a ride through the Dispatch Office by email or call 613-962-1925. All bookings are made on a “first come, first serve” basis. We require a minimum of 24 hours' notice to accommodate your bookings. You may request a same day service; we will try to accommodate as resources permit. If you require recurring bookings, please contact Transit Dispatch by email or call 613-962-1925. Dispatch hours of operation are 7:30 AM to 7:30 PM seven days a week. |
Riding the bus |
Your fare is required at time of boarding. You can purchase a bus pass, mobile pay pass, single rides, tickets, or use cash fare. The fares and hours of service for the Mobility Bus are the same as our fixed-route transit. Although this is a door-to-door service, please remember it is not a direct ride. The bus operates as a public transit service and you will be riding with other passengers during the trip. The length of your trip will depend on the number of bookings for that time and day. |
Cancelling your ride |
Please cancel your scheduled ride as far in advance as possible. You can cancel by contacting Transit Dispatch by email or call 613-962-1925. |
Travelling with a support person or companion |
You may designate a person to travel with you as a support person for additional assistance during a trip or at the destination. You must indicate on your registration form that you would like to travel with a support person and this must be confirmed by a medical professional. You are only allowed one support person per trip, but your support person may change each trip. Your support person will travel free of charge when accompanying you. You may have a companion travel with you, but this is subject to seat availability and your companion will be required to pay the regular fare. A person would be considered a companion if they are not there to offer direct supports and / or a medical professional has not validated your request to travel with a support person. When booking a trip, you must notify us that you will be traveling with a support person or companion. Your support person or companion must have the same pick-up and drop-off locations as you. |
Service Areas and Hours of Operation
This service is available seven days a week within the boundaries of urban Belleville (Ward 1) and mirrors the hours of the conventional transit system. We do not operate on statutory holidays. Weekday service operates from 5:00 am to 12:00 am, Saturdays 5:30 am to 12:00 am, and Sundays from 9:00 am to 12:00 am.