Parking Permits

1. Create a HotSpot account: You can create a HotSpot account by visiting the HotSpot Parking Website to start the process of gaining access to the HotSpot Online Dashboard.
   
   You can also download the HotSpot Mobile App for Apple or Android to create an account and manage your HotSpot Virtual Parking Permit from your smartphone while on the go.
   
   
2. Add your vehicle(s): Once you have accessed the HotSpot Online Dashboard or downloaded the HotSpot Mobile App, navigate to the vehicles tab and add your vehicle(s) as required. You can add multiple vehicles to your HotSpot account, but only one vehicle can be tied to a HotSpot Virtual Parking Permit at any given time. This is an important step to ensure the correct information is returned to the enforcement staff.
   
   
3. Add a payment method: To purchase your Virtual Parking Permit, HotSpot will require a valid credit card or visa-debit card. You can add your payment method by navigating to the wallet tab and selecting the payment method button. If/when you are prompted to select a HotSpot membership, choose the option “select later” particularly if you do not intend to use the app to pay for hourly parking. You do not need a membership to purchase permits.
   
   Please not that adding funds to your HotSpot Wallet is NOT required to purchase Virtual Parking Permits using HotSpot. Virtual Parking Permit payments will come directly off your credit card or visa debit. However, if you choose to add funds to your HotSpot Wallet, those funds can be used to park at municipal parking meters in Belleville and services offered in other HotSpot connected locations.
   
   
4. Purchase your HotSpot Virtual Parking Permit: Once the above 3 steps are completed you are now ready to purchase your permit. Navigate to the Permit screen and select the permit you would like to purchase. Once the transaction has been completed, your permit will be visible on the permit page. You will receive an emailed receipt upon successful completion of the purchase of your HotSpot enabled Virtual Parking Permit. Once you have completed the above steps, you will successfully be set up with HotSpot Virtual Parking Permits.

HotSpot provides customer support related to the purchase or use of your HotSpot Virtual Parking Permit.

If you experience any issues or have any questions, please contact HotSpot support by email at support@htsp.ca or by phone at 1-855-712-5888.

The mailing address for HotSpot is: HotSpot Parking Inc. 390 King Street Fredericton, NB E3B 1E3