Billing and Payments

The Water Finance and Customer Service section is responsible for water and wastewater billing, collections, payment processing and customer service.

Water Customer Service Office
183 Pinnacle Street
Belleville, ON K8N 3A5
Telephone: 613-966-3657 ext. 2230
Fax: 613-969-1944

Mailing Address:
PO BOX 939
Belleville, ON K8N 5B6

Payment Options

• Pre-Authorized Payments – Fixed monthly and actual bill plans are available. Please fill out our Pre-Authorize Payment Plan Application or call 613-966-3657 ext.2243
• Banks and other Financial Institutions – Payments can be made in person or through your banks telephone or internet banking services – Please make sure your account number is correct.
• Credit Card – Visa and MasterCard payments may be made online using paymentus or by phone 1-877-831-6390. Please note a convenience charge will apply.
• Drop box – located at City Hall. Cheques only please.
• Mail – Send your cheque to the City of Belleville, Water Customer Service, P.O. Box 939, Belleville, ON K8N 5B6
• In person – We are permanently closed to the public.  Payments can be made in person at the Quinte Sports and Wellness Centre Monday to Friday 8:30am-4:30pm.

New Customers

New online applications for residential water service:

Belleville Water online Application - Owner & Belleville Water online Application Tenant

If you have purchased a commercial property in the City of Belleville, you will need to fill out a Commercial Service Contract.

Closing an account

If you are a property owner and have sold or rented your property, or a tenant who is moving out of you current residence, please complete the form to close your account.

Connecting to City Services - New Installations

Learn more about how to connect to municipal water and sanitary sewer services including how to apply, connection fees and more. 

Online Services

Paperless Bill

If you would like paperless water bills please fill out the attached e-billing registration form or email your request to waterbilling@city.belleville.on.ca (please include your name, address, and account number)

View Bills Online

We have recently upgraded our systems in order to maintain and improve the security and data. You will need to set up an eServices account.

Bill Calculation

NEW - 2023 Water and Sewer Rates (Digital View)

2023 Water and Sewer Rates (Printable Download)

Water Consumption

Your residential water consumption will change depending on the number of people living in the home and the amount of time you spend at home.

High water bills are usually the result of:

• Leaking toilets (running/not shutting off, water level set to high)
• Leaking taps
• Change in the household (more people living there or visitors)
• New appliances (dishwasher, lawn sprinkler)
• Broken automatic trap filler
• Leaking outdoor tap

Leaks

There are two easy tests to tell if your toilet is leaking. A leaking toilet can waste 100's of cubic meters a month and is the number one cause of high water bill.

• Remove your toilet tank lid. Put a few drops of food colouring into the water and wait 15 minutes. Look in the toilet bowl, if the water changes colour, you have a toilet leak.
• Look inside the tank, if the water is flowing into the overflow tube when the tank is full, then you will need to adjust the float..

Take a walk through your home to check for leaking faucets. Do not forget to check your outside tap.

Here is an easy test to detect a hidden leak.

• Take a reading from the water meter after the last person has used water for the night (write down all of the numbers)
• Take another reading in the morning before anyone uses water.
• If no water is used overnight and the reading has changed, then you have a water leak.

Water Meters

Water Meters are the property of the City of Belleville and are installed by Water staff. There is no charge for the meter or installation work. Most services are a 5/8 inch meter, which is normally installed where the water supply enters the building. It is your responsibility to make sure enough heat is in the meter location to avoid meter damage. If a meter must be replaced due to damage, a fee will apply. Please refer to schedule “B” of the By-Law.

Reporting an issue