The convenience of paperless billing extends beyond any postal disruption. The benefits include:
Instant access: receive notifications as soon as bills are issued, directly in your inbox.
Convenience: easily manage and track your billing history online.
For more information or if you would like assistance signing up for paperless billing, please contact Water Customer Service staff at waterbilling@belleville.ca or 613-966-3657.
Please find below information about the City of Belleville's water and sewer services rates, frequently asked questions and more.
Closing an Account
If you are a property owner and have sold or rented your property, or a tenant who is moving out of you current residence, please complete the form to close your account.
New Customers
To set up a new water and or sanitary account – including properties with new homes. Please use our online applications for residential water service:
Tenants of single-family homes are required to set up the water account in person at the Water Customer Service office. Due to COVID please call 613-966-3657 to set up an account
We require a security deposit for all tenants that have not shown a good payment history with the City of Belleville. You will have to pay the deposit within 2 weeks of setting up an account.
Tenants must show proof of identification.
If a tenant moves out the account will go back into your name, unless we receive a service contract from a new tenant. Each time the name on the account changes a Change of Occupancy fee will apply.
Water accounts for multi-unit properties will be in the owner's name as per By-law 2020-237 Part III (7). You may have the water bills sent to the tenant but you are responsible for all unpaid water bills.
Owners of multi-unit properties can only have tenants set up water service accounts if the water meters for all units are in a separate locked meter room. The room must pass inspection by City of Belleville staff. Only the property owner and City of Belleville staff will have access to this room. The City of Belleville staff will need a key for general maintenance or for disconnection of service.
Existing Customers
Please access your eServices account by visiting: my.belleville.ca
Payments can be made in person or through your banks telephone or internet banking services – Please make sure your account number is correct.
Visa and MasterCard payments may be made online using paymentus or by phone 1-877-831-6390. Please note a convenience charge will apply.
Located at City Hall. Cheques only please.
Send your cheque to:
The City of Belleville
Water Customer Service
169 Front St.
Belleville, ON K8N 2Y8
Attn: Belleville Water
We are permanently closed to the public. Payments can be made in person at the Quinte Sports and Wellness Centre Monday to Friday 8:30 a.m. to 4:30 p.m.
The residential wastewater surcharge is 104.3% of the water consumption and service charges.
For general service accounts, the wastewater surcharge is 104.3% on the first 22,730 cubic metres of water consumption and service charges, and 60% on consumption exceeding 22,730 cubic metres.
Month Fixed Charges
Meter Size in inches
Service Charges
Fire Protection
5/8
$26.85
$6.39
¾
$26.85
$6.39
1
$29.54
$8.47
1 ½
$42.96
$16.93
2
$56.39
$25.43
3
$83.24
$42.38
4
$152.78
$84.74
6
$255.08
$148.27
8
$362.48
$211.88
10
$483.57
$294.29
$3 per Cubic Meter, billed monthly
Did You Know?
A garden sprinkler uses 1,000 litres of water per hour
A ten-minute shower uses around 90 litres of water
A single-flush cistern toilet uses 9 to 11 litres per flush
A dripping tap can waste up to 200 litres per day
Why do the Rates Change?
Increased costs as a result of inflated operating and construction fees
Customer growth due to residential development as well as an expanding consumer base
Funding required to replace existing aging and damaged infrastructure
Implementation of new regulations in water and sewer management
Water Consumption
Your residential water consumption will change depending on the number of people living in the home and the amount of time you spend at home.
Leaking toilets (running/not shutting off, water level set to high)
Leaking taps
Change in the household (more people living there or visitors)
New appliances (dishwasher, lawn sprinkler)
Broken automatic trap filler
Leaking outdoor tap
Repair leaks
Install low-flow shower heads
Only run full loads (laundry, dishwasher)
Use rain barrels
Invest in dual flush toilet
Leaks
There are two easy tests to tell if your toilet is leaking. A leaking toilet can waste 100's of cubic meters a month and is the number one cause of high water bill.
Remove your toilet tank lid. Put a few drops of food colouring into the water and wait 15 minutes. Look in the toilet bowl, if the water changes colour, you have a toilet leak.
Look inside the tank, if the water is flowing into the overflow tube when the tank is full, then you will need to adjust the float.
Take a walk through your home to check for leaking faucets. Do not forget to check your outside tap.
Take a reading from the water meter after the last person has used water for the night (write down all of the numbers)
Take another reading in the morning before anyone uses water.
If no water is used overnight and the reading has changed, then you have a water leak.
Water Meters
Water Meters are the property of the City of Belleville and are installed by Water staff. There is no charge for the meter or installation work. Most services are a 5/8 inch meter, which is normally installed where the water supply enters the building. It is your responsibility to make sure enough heat is in the meter location to avoid meter damage. If a meter must be replaced due to damage, a fee will apply. Please refer to schedule “B” of the By-Law.
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