The wastewater that goes down the drains in our homes, public buildings and commercial facilities travels through the City's sanitary sewer system to the Water Pollution Control Plant. At the plant, the wastewater goes through an extensive treatment process. The treated wastewater is then returned to the Bay of Quinte, while the biosolids are used as fertilizer for agricultural purposes.
A storm sewer is a pipeline designed to direct stormwater to either a stormwater management pond, or to a receiving stream or body of water. Learn more about the City's stormwater system.
Report a problem
For emergencies that require immediate attention, call 613-967-3275 during business hours (Monday to Friday, 8:30 AM to 4:30 PM). For emergencies after hours and on weekends, call 613-968-6481.
To report a sewer problem using the City's online form, click the Report a Problem button below.
Billing and payments
Information on wastewater billing is provided by Water Finance and Customer Service.
Connecting to City Services
Learn how to connect to municipal water and sanitary sewer services, including how to apply, connection fees and more.
Protecting our sewers
The sewer use by-law limits what you can put down our sanitary sewers and storm sewers. Keeping harmful items out of our sanitary sewers will help to prevent sewer blockages, minimize treatment costs at the Water Pollution Control Plant and protect the Bay of Quinte.
You own the sewer pipe that runs from your home to your property line. A sewer blockage can be expensive to repair and is the homeowner's responsibility in many cases. To reduce your chances of a sewer blockage, never use the toilet or drain to get rid of these items:
- Disinfectant wipes
- Dental floss
- Rags
- Tampons, applicators or sanitary napkins
- Disposable diapers and wipes
- Cosmetics
- Cotton swabs
- Food scraps
- Fat, grease or cooking oils
- Condoms
- Cigarette butts
Participating pharmacies will take back unwanted medications and medical sharps for safe disposal. Hazardous waste can be dropped off at the Hazardous & Electronic Waste Depot, operated by Quinte Waste Solutions, at 75 Wallbridge Cres.