Homelessness and Social Services Support

Do you need support?

If you or someone you know is experiencing homelessness or are at-risk of homelessness, please follow the links below for resources and assistance.

Hastings County

As the Service System Manager for the region under the Ministry of Municipal Affairs and Housing (MMAH), Hastings County provides homelessness prevention, housing, and stabilization supports and services for the City of Belleville. These services include:

financial assistance
life stabilization services
funding for community initiatives that address poverty, food insecurity and homelessness
community housing buildings
rent supplement programs
management and development of affordable housing programs

For more information on these services and additional resources, visit: hastingscounty.com.

Who to Call

To report an immediate safety concern, call 9-1-1

For questions related to homelessness support in the region, contact Hastings County's Community & Human Services department at 613-966-1131 or inquiry@hastingscounty.com
For emergency support after-hours (4:30 p.m. to 8:30 a.m. Monday through Friday, and 24/7 on weekends/holidays), call 1-877-528-9514

Addictions and Mental Health Support

If you are in crisis, please call the Crisis Intervention Centre at 613-969-7400 ext. 12753, 24 hours a day, 7 days a week. The 9-8-8 Suicide Crisis Helpline is also a 24/7 support service. Call or text 9-8-8.

For access to addictions and mental health support, connect to AccessMHA Regional Coordinated Access to make an online referral.
For additional supports and programs, visit: https://www.hpepublichealth.ca/getting-help/

Food Banks and Meal Programs

For a list of food banks and meal programs in Belleville, visit 211's website.

Grace Inn Emergency Shelter

Grace Inn Emergency Shelter is a 21-bed emergency shelter located at 315 Church St. that is open 365 days a year. Learn more at graceinnshelter.com or call 613-966-2898 (in the case of medical emergencies, call 9-1-1).

John Howard Society Daytime Drop-in Program

John Howard provides daytime drop-in services for the community at 60 Bridge St. East. These services include showers, laundry, continental breakfast, lunch, support staff/services and more. For more information, visit: johnhoward.on.ca/belleville/services/homelessness-services-daytime-drop-in/

The Bridge Integrated Care Hub

The City of Belleville has invested approximately $4.29 into the construction of The Bridge at 1 Alahambre Sq. Construction is now underway. Upon completion, The Bridge will offer essential services to those in need, including food assistance, primary health care, mental health and addiction counseling, and vital connections to housing and social supports through community partners. For more information on The Bridge, visit: thebridgehub.ca

City of Belleville

The City of Belleville is committed to working with Hastings County, partners and upper level governments to address the complex challenges related to homelessness, mental health and addiction in our community.

Advocacy

The City continues to actively request assistance through funding and support from all levels of government.

Provincial Representatives:

MPP Tyler Allsopp (Bay of Quinte) – Contact by email at tyler.allsopp@pc.ola.org or phone at 613-962-1144
MPP Ric Bresee (Hastings-Lennox and Addington) – Contact by email at Ric.bresee@pc.ola.org or phone at 1-855-229-6676

Federal Representatives:

MP Chris Malette (Bay of Quinte) – Contact by email at chris.malette@parl.gc.ca or by phone at 613-969-2121
MP Shelby Kramp-Neuman (Hastings-Lennox and Addington) – Contact by email at shelby.kramp-neuman@parl.gc.ca or by phone at 613-354-6886

Homelessness Summit

In an effort to continue the discussion on how to end homelessness, the City of Belleville, Hastings County and the Canadian Alliance to End Homelessness (CAEH) hosted local stakeholders and community partners on April 13, 2023 to discuss solutions for ending homelessness in our community.

The day consisted of presentations from Canadian Alliance to End Homelessness, interviews with individuals with lived experience, a panel discussion on what it takes to end homelessness with representatives from the municipalities working through their own homelessness action plans, and a roundtable session with invited guests from the various community organizations and partners.

Presentations

Request a copy of the Homelessness Summit Presentations

Each community partner taking part in the event had a chance to voice their concerns, thoughts and ideas. At the end of the day, a number of draft aims and measures for ending homelessness were presented and discussed by the group.

Aims
Aim Target	Measurements
Confirming and sustaining a reliable By-Name List	By-Name List data reliability within a 5% error margin Canadian Alliance to End Homelessness (CAEH) Confirmation of a quality By-Name List
Improved information sharing and reporting of homelessness data	By-Name List data shared with the community in a quarterly infographic report Annual provincial and federal data reporting
Improved Coordinated Access System development (including expansion of health and justice partners)	Increased number of participating community homeless-serving partners (including health and justice service referral partners) Increased community connection and access points to the By-Name List CAEH confirmation of a quality Coordinated Access System
Complete a housing/homelessness resource needs-gap analysis; use it for provincial and federal funding advocacy efforts	Completed housing/homelessness resource needs-gap assessment that identifies housing resources required based on By-Name List homeless population characteristics Documented provincial and federal advocacy efforts Increase in provincial and federal funding investments
Expanded transitional housing units and housing allowances to support housing affordability	Increased numbers of transitional housing units Increased number of housing allowances
Reduce chronic homelessness by 25% by March 2027	Reduced number of chronically homeless households on the By-Name List Reduced number of chronically homeless households captured in community Point-in-Time Counts
End veteran homelessness (reach Functional Zero) by April 2025	Three or less homeless veterans on the By-Name List A sustainable Coordinated Access Homeless Servicing System that can house a homeless veteran within 30 days

The summit was livestreamed on the City's YouTube channel and can be viewed online.

General questions or concerns regarding City of Belleville operations? Report them using our new online reporting form at: Belleville.ca/Problem-Reporting