Insurance Claims

If you believe the City of Belleville is responsible for damage or injury, you can submit a claim for review.

Before Submitting a Claim

Contact your insurance company or broker as soon as possible.

Your policy may provide compensation that exceeds what you can legally recover from the City. If your insurer determines the City is responsible, they may pursue compensation on your behalf.

How to Submit a Claim

Submit your claim in writing using the Insurance Claim Form or include all of the following information:

• Your name, address and telephone number
• The name, address and telephone number of any witnesses
• The date, time and location of the incident
• A brief description of what happened
• Details of any damage or injury
• Copies of estimates or invoices related to the incident
• Your original signature

In some cases, you must submit your claim within 10 days of the incident, as required by the Municipal Act.

Where to Send your Claim

Deliver your signed claim in person or by registered mail to:

City of Belleville
Attention: Deputy City Clerk
169 Front St.
Belleville, ON K8N 2Y8

What Happens Next

• The City will acknowledge your claim within two weeks.
• Your claim will be forwarded to the City’s insurer or representative for review.
• You must provide evidence that the City was negligent (through an act or omission) and that this caused the damage or injury.
• The City will only provide compensation where it is legally liable. This helps manage costs for taxpayers.

If the incident occurred at a location managed by a contractor working for the City (for example, road work), your claim may be redirected to that contractor for processing.